What's your response time for Lancaster emergencies?+
For active leaks or storm damage, we prioritize Lancaster calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Lancaster.
Will I get a written estimate before you begin?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
Yes β Big Toms Roofing is fully licensed to perform Roof Replacement in PA, and we carry both general liability and workers' compensation coverage. We're happy to provide documentation before you sign anything.
Do you offer 24/7 emergency roof repair?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first β we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Do you handle insurance paperwork?+
Yes β we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Lancaster customers say this cuts weeks off their claim process.
How many days will a reroof take at my Lancaster home?+
Most residential replacements in Lancaster take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
What roofing materials do you install?+
Our Lancaster crews are certified for major shingle manufacturers as well as metal roofing and commercial membrane systems β we'll help you choose based on budget, home style, and how long you plan to stay in the house.
What kind of warranty comes with a new roof?+
Yes β we back our labor with a written workmanship guarantee, and manufacturer-certified installations qualify for extended material warranties as well.
Do you do pre-listing or pre-purchase roof inspections?+
Yes, we perform pre-purchase and pre-listing inspections throughout Lancaster with a written report and photos β useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Are you only in Lancaster or do you cover nearby towns?+
We serve Lancaster and the surrounding communities throughout Lancaster, PA β see the coverage section below for the specific zip codes and nearby cities we handle regularly.
